Bella Sera Bridal

FAQ

Who is Bella Sera Bridal?

Thank you for choosing to shop the Bella Sera Bridal Online Gift Boutique, where you will find exceptional gifts for the bride and bridal party. Bella Sera Bridal is a fabulous full-service bridal salon located in Danvers, Massachusetts. We hope you find your online shopping experience with us enjoyable and urge you to visit our About Us page to learn more about who we are. If you have any questions, please feel free to email us at info@bellaserabride.com or call 978-774-4077.

If you are in the Danvers, MA area, we would love for you to visit us! We are located at 85 Andover Street (Rt. 114), 2nd Floor, Danvers, MA 01923.

Store & Customer Service Hours

Monday	Closed
Tuesday	4-8pm
Wednesday	11am-8pm
Thursday	11am-8pm
Friday	10am-5pm
Saturday	9am-5pm
Sunday	10am-4pm

What is Bella Sera Bridal's policy on returns and exchanges?

Each Bella Sera Bridal purchase is a final sale. However, all Bella Sera Bridal items may be exchanged or returned if they are incorrect, defective or damaged.

When placing your online order, please double check your order. If you are having an item personalized with a monogram please triple check the personalization before submitting your order. Your order is created just for you and all sales are final. If you are unsure of anything when placing your order, please contact us at 978.774.4077.

If you receive an item that is defective or damaged, you may exchange the item for the same item or an item of the same value, or you may return the item(s) for a credit. Otherwise, all other Bella Sera Bridal items are non-refundable because all items are made to order. Please call 978-774-4077 for instructions how to exchange or return your item.

If you are returning or exchanging an incorrect, defective or damaged item, the items must be returned in their original, unworn and unused condition enclosed in original packaging within 10 days of receipt for a credit or exchange. Returned items should be free from dirt and debris (including pet dander). In the event an incorrect item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply. Shipping fees are non-refundable.

What can I expect to pay for shipping? (Terms of Service)

Most of Bella Sera Bridal's items will ship within 2 business days and will arrive to you via UPS or USPS. Standard items will ship no later than 14 business days. Monogrammed items will ship no later than 21 business days. We make every effort to ship orders as soon as possible. If you need an order by a specific date, please contact us at 978.774.4077 before placing your order to verify our current production schedule. An expedited shipping method may be necessary.

Bella Sera Bridal also offers "In-Store" pick up. If you would like to pick up your items at our Danvers, MA store, please choose the "In-Store Pick-Up" option for shipping. Please note, you will be required to enter a shipping address, however we will not ship your item(s) to you unless you call us and specifically request this change. You will be charged separately for shipping if you decide to have your items shipped instead of using our "In-Store Pick-Up" option.

If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact us at 978-774-4077.

Please refer to the information below to estimate your shipping charges:
UPS Ground 0.0lbs - 15.0lbs $9.00 USD
UPS Ground 15.1lbs - 30.0lbs $25.00 USD

If you need your item(s) before the standard 14-21 day shipping time, please call us at 978-774-4077 so we can discuss the possibility of rush shipping. If rush shipping is available, an extra charge will apply.

Why am I required to add in my shipping address if I am picking my item(s) up at Bella Sera Bridal in Danvers, MA?

Bella Sera Bridal wants to be sure we have all of your information just in case you decide you cannot make it to our store to pick up your item(s). Rest assured, your item will not be shipped unless you give us the ok. If you decide you would like us to ship your item, you will be charged for shipping separately.

Can I have items monogrammed?

Most of Bella Sera Bridal's items can be monogrammed with 1, 2 or 3 initials, "Bride" or "I Do." Some small products only allow for one-initial monogramming. If a Bella Sera Bridal item is able to be monogrammed, it will say so in the details of the product. If you are monogramming an item, please triple check the personalization before submitting your order. Your order is created just for you and all sales are final. If you are unsure of anything when placing your order, please contact us at 978.774.4077.

A monogrammed item can take up to 21 days to arrive to you. If you need your monogrammed item(s) earlier than 21 days, please call 978-774-4077 so we may better assist you. Based on our manufacturers stock, we may or may not be able to accomodate rush production on monogrammed items. If we are able to accomodate a rush order for monogrammed items, an additional charge will apply based on the number of items.

Who can I contact if I have questions?

Please call 978-774-4077 or email info@bellaserabride.com if you have questions about an item, your order, returns or exchanges. Bella Sera Bridal's Store & Customer Service hours are:

Store & Customer Service Hours

Monday	Closed
Tuesday	4-8pm
Wednesday	11am-8pm
Thursday	11am-8pm
Friday	10am-5pm
Saturday	9am-5pm
Sunday	10am-4pm